Frequently Asked Questions
1. What is Wooflo Pro, and how does it work?
Wooflo Pro is a review management platform that helps businesses improve their online reputation and attract new customers by leveraging the power of online reviews. The platform allows businesses to generate, monitor, and share online reviews on multiple review sites, including Google and Facebook.
2. What review sites does Wooflo Pro integrate with?
Wooflo Pro integrates with more than 20 review sites, including Google, Facebook, TripAdvisor, and Yelp. Businesses can manage their online reputation effectively by monitoring and responding to reviews from one place.
3. How does Wooflo Pro protect my business's reputation from negative feedback?
Wooflo Pro provides tools to help businesses capture negative feedback and keep it private. The platform enables businesses to monitor and reply to all reviews from one place and choose which platforms they want to increase the number of positive reviews on.
4. Is Wooflo Pro easy to use?
Yes, Wooflo Pro is user-friendly and requires no technical skills to use. Businesses can easily generate, monitor, and share online reviews to improve their company's reputation and attract new customers.
5. Can negative reviews be removed?
Google and other platforms have specific criteria for removing reviews. If a business receives a negative review that they feel is unauthentic or slanderous, they can request removal according to the platform's removal request guidelines. If the review is real, it is recommended to reply with compassion and offer solutions.
6. Can negative reviews be prevented?
Every business will receive negative reviews at some point, and it's something they should embrace. It is important to always ask for feedback from every customer. When getting negative feedback, give the customer the option to share their feedback with you privately as well as publicly. This keeps the business transparent and builds trust with customers.
7. How are negative reviews managed?
When using the Wooflo Pro feedback link to collect feedback, positive reviewers are given the option of also sharing their feedback on the business's review profiles. Negative reviewers have an opportunity to share their feedback with the business privately as well as publicly on the review profiles. It is always recommended to ask for feedback from all customers regardless of their experience.
8. Can I offer incentives in exchange for a review?
Offering incentives to customers is against Google's policies and may violate the policies of other popular review sites such as Yelp. This is to ensure that reviews left on the business's profile reflect customer sentiments accurately. Violating these policies may result in lower rankings, reviews removed from the profile, and possible penalties or fines imposed by the FTC.
9. Is using Wooflo Pro easy to use?
Requesting, replying, and sharing reviews has never been easier with Wooflo Pro! To get started, businesses need to connect their Google and other review platforms. Once that's done, they can customize their feedback link and tailor their invitation templates to suit their specific needs. With these steps completed, they'll be all set and ready to go with Wooflo!
10. Can Wooflo Pro help me get more reviews?
Yes, Wooflo Pro can help businesses generate more positive reviews by providing tools to invite customers to review their business through customizable email or SMS messages or on-site QR codes. Clients can expect to receive positive reviews from more than 20% of invited customers, while negative reviews generated through the platform will remain private.
11. Can the review process be automated?
Yes, businesses can automate the review process by integrating with their CRM using Wooflo Pro's API or connecting their platforms using Zapier. For more basic setups, they can simply use their Wooflo Pro feedback link in their email campaigns or QR codes at their place of business.
12. Why is it important to manage online reviews?
What people say about a business online can be seen by anyone and affects how they view the brand. As a business owner or leader, it's important to manage what is being said about the brand because reviews can determine whether they gain or lose customers.
13. How can Wooflo Pro help improve my business's online reputation?
Wooflo Pro can help improve a business's online reputation by increasing positive reviews, monitoring and responding to customer feedback, and showcasing the best reviews on their website and social media. By using Wooflo Pro, businesses can improve their visibility and trustworthiness, leading to increased revenue and sales.
14. Can Wooflo Pro help me generate more positive reviews for my business?
Yes, Wooflo Pro can help businesses generate more positive reviews by providing tools to invite customers to review their business through customizable email or SMS messages or on-site QR codes. Clients can expect to receive positive reviews from more than 20% of invited customers, while negative reviews generated through the platform will remain private.
15. Is it important to reply to every review?
Leaving online reviews unanswered can give the impression that a business doesn't prioritize customer care. It is recommended to respond to all reviews as it demonstrates a commitment to providing a positive customer experience, builds trust, and allows businesses to address and resolve any negative feedback.
16. What's a review request page?
As part of the Wooflo Pro plan, businesses have the ability to create a review request landing page that can be used to collect feedback. Simply sending customers a link to this page will automatically collect and post reviews on any platform.
17. What platforms can I post reviews on?
Wooflo Pro can integrate with Google Business Profile, Facebook pages, TripAdvisor, AirBnB, Google Play, Booking.com, eBay, Amazon, OpenTable, and more. Custom integrations are also available for free.
18. Can I respond to reviews via Wooflo Pro?
Yes, once logged into the cloud-based software, businesses can view and respond to all reviews. They also have the ability to share them on Facebook and Instagram with one click of a button.
19. Do you offer other services?
Yes, Wooflo Pro provides not only review collection software but also other related services including lead generation using AI systems, website design, and landing page design.
20. How can I get support for Wooflo Pro?
Support for Wooflo Pro is available through various channels. Businesses can book a live demo for a walkthrough of the platform or use the support ticket portal to submit a ticket for technical or other support. The support team will be happy to assist.
For any unanswered questions or further assistance, businesses can chat with Wooflo Pro or contact us.