Wooflo Pro (here in after known as “Wooflo Pro”, “Provider,” “us”, “we” , “wooflo.com” “the App”, “the Site”, or “Wooflo Ltd”), provides you with access to its platform services subject to the following terms and conditions. By accepting these Terms and Conditions, you declare that:
You are aware that the complete insertion of the required data in the form (“Form”) of Free Trial and its signature in electronic mode (through the appropriate button), is equivalent to contractual acceptance of this document and the Annexes.
You are aware that the subscription to the Service will become effective only upon receipt of the notice of successful activation sent by Wooflo Pro via e-mail (“Welcome Email”).
You have read and accepted, without reservation, all the provisions and clauses set forth in this document.
You have read, understood and accepted the economic terms and conditions contained in this document.
You have read, understood and expressly accepted, pursuant to Art. 1341 of the Civil Code, the following provisions of the Terms and Conditions: “OPERATION OF THE SERVICE”; “WARRANTIES”; “UNAUTHORIZED USE”; “INTELLECTUAL PROPERTY AND COPYRIGHT”; “LIMITATIONS OF LIABILITY AND SUPERVENING IMPOSSIBILITY”; “MODIFICATIONS TO THESE TERMS”; “CONFIDENTIALITY AND PRIVACY”; “EXPRESS TERMINATION OF CONTRACT”; “ASSIGNMENT OF CONTRACT”; “NULLITY”; “APPLICABLE LAW AND JURISDICTION”; “PERSONAL DATA”; “GENERAL CLAUSE”.
DEFINITIONS
For the purposes of these Terms and Conditions and the Annexes, the definitions set forth in this article shall apply.
Subscription: is the period during which the Customer, upon completion of the Registration phase and payment of the monthly fee, uses the Platform Services.
Customer Account: is the main account, created directly by the Customer, through which you can manage your Subscription.
User or User Account: are the licenses of use with limited functionality of the Service activated by the Customer Account.
Attachment(s): are the documents having legal force that can be consulted on the Site including but not limited to: the privacy policy and the cookie policy.
Activity: refers to one or more of the business activities managed by the Client, connected to the Client Account.
Carousel: is the mode with horizontal interface of using the Widget feature. This feature allows the Client to display the best 15 most recent reviews (having text message).
Chat: is the support service included in the Platform, which refers to the third-party service offered by Gleap.io, through which the Customer can communicate directly with a member of the Company’s team to receive the required support.
Customer(s): is the natural and/or legal person who, as part of his/her business activity, uses the Service offered by the Company.
Wooflo Pro or Company: is the company Wooflo Ltd. headquartered in 71-75 Shelton Street Covent Garden London, e-mail support@wooflo.pro, VAT number “XXXXXXXXX”.
Feed: is the mode with vertical interface of using the Widget feature. This feature allows the Client to expose the best 15 most recent reviews (having text message).
Features: are the features of the Platform that the Customer can access by browsing the Site.
Integrations: is the feature present in the Platform that allows the Client to import within it the Public Reviews on third-party sites such as Facebook, Google, TripAdvisor, etc.
Interested parties: are the Client’s customers and/or users invited to review the Activity. They must be informed in advance by the Client about the purpose of the processing of personal data and the use of the Service offered by Wooflo Pro.
Free Plan: is the free plan offered by Wooflo Pro that will start from the receipt of the Welcome Email.
Public Review(s): are the reviews published on third-party sites and integrated into the Platform.
Private Reviews: are the reviews that the Customer receives in the Platform and decides to keep confidential.
Registration: is the stage of subscribing to the Subscription, as described in the “Features of the Service” section of this document.
Sectors: are the areas of Activities.
Service: is the innovative system developed by Wooflo Pro, which allows Customers to integrate, manage, monitor and share Public Reviews, as well as send requests for reviews to Interested Parties.
Site: is the domain www.wooflo.pro owned by Wooflo Ltd.
Software and/or Platform: is the platform conceived, designed, built and put on market by Wooflo Pro, which responds to the domain app.wooflo.pro.
Terms and Conditions: is this document that governs the general terms and conditions between Wooflo Pro, its Customers and any User Accounts connected to it.
Widget: is a computer function that allows, through a link provided by th
e Platform, the inclusion of the best and most recent reviews on the site of one’s Activity.
SUBJECT
These Terms and Conditions and the Annexes on the Site govern the contractual relationship between Wooflo Pro, the owner and proprietor of the Platform, and Clients. Acceptance of the Terms and Conditions and the Annexes by the Customer is a prerequisite for initiation of the Free Plan and activation of the Subscription.
The Customer declares that they have carefully read these Terms and Conditions and the Annexes before sending the Form and starting to use the Service.
The Customer, without having to physically sign any paper form, may sign these Terms and Conditions and the Annexes, in the sense of full acceptance of them, after completing the entry of the required data in the Form and finally selecting the appropriate button.
The selection of the aforesaid button shall be understood as a subscription to all effects of the Terms and Conditions and the Annexes, as well as the regulations contained therein. It is understood that the validity of acceptance of this document will also extend to the Registration phase.
Through the completion of the Form, the Customer also accepts the sending by Wooflo Pro of information via e-mail and/or SMS to facilitate the use of the Service.
OPERATION OF THE SERVICE DESCRIPTION
Wooflo Pro operates in the IT sector by offering Customers the Service, which allows the Customer Account to enter Activities in their own Sector and to take advantage of the Functionalities described later.
The Customer Account, through the Integrations, will be able to manage and aggregate Public Reviews. The best Public Reviews will be able to be placed within the corresponding Activity’s website via Widgets.
In addition, the Client Account will be able, by entering the data of the Interested Parties, to send them e-mails, SMS, and/or Whatsapp messages to request them to review the Activity they have used, thanks to the “Send Link” feature.
The Customer Account can also decide to automatically send review requests to Interested Parties through the “Automate” section.
FUNCTIONALITY
Feedback Manager: This section allows the Client Account to monitor and analyze the flow of Public Reviews received.
My Activity: In this section, the Client can add, remove, update, and/or manage Activities (divided by Sectors) and Integrations.
Send Links: Through this functionality, the Client sends requests to Interested Parties to release reviews through e-mail, SMS, and/or Whatsapp messages via a link automatically generated by the Platform (the “Link”). Interested Parties who click on the “Positive Experience” button will be able to decide on which third-party site (Facebook, Google, TripAdvisor, etc.) to release their review. If Interested Parties click on the “Negative Experience” button, they will be directed to fill out a form, and the answers will be imported into the Negative Reviews section. The maximum number of emails you can send per month is 100 for the free plan and 1000 emails for the pro plan.
Edit template: This functionality allows the Customer Account to edit the text included in emails, SMS, and/or Whatsapp messages sent via the Send Requests functionality. The Customer Account can also customize templates of posts to be shared on social channels via the “Post for Social” feature.
Site Widget: Through this section, the Client Account can use the Link to post the latest best public Reviews on their Activity’s website through various modes such as Carousel, Feed, Pop-up, Badge, and Video.
Affiliation: This section allows the Client Account to enter data of third-party companies who intend to use Wooflo Pro’s services. If these companies complete the Registration procedure, the Customer Account becomes an Affiliate. The Affiliate receives a commission for each third-party company based on their corresponding Subscription.
Sharing on Social: This functionality allows linking Client Account’s social profiles to share Public Reviews on social platforms such as Facebook and Instagram via Edit Template.
Analytics: This functionality allows monitoring growth and distribution of reviews.
ACCESS TO THE SERVICE
The Customer who intends to access the Service has two options:
Book a Demo and subsequently start the Free Plan.
Start the Free Plan directly.
Demo: The potential Client can book a 30-minute video conference with a member of Wooflo Pro’s team to receive a free demonstration of the Service and its features. The booking is made through a third-party site, and details are provided during this process.
Trial Period: The potential Customer can try Wooflo Pro’s Services for free for a specified period after receiving the Welcome Email. If they wish to continue using the Services after this trial period, they must start the Registration procedure. During this trial period, Wooflo Pro reserves the right to send email communications regarding Features.
REGISTRATION, VERIFICATION, CANCELLATION
Registration and Verification: The Registration procedure begins after completing the Trial Period and ends after entering payment method details and filling out the Registration form (the “Form”). After completing Registration, the Customer will receive an email confirmation (the “Confirmation Notice”) and their Subscription will be activated. The Customer can access their profile using chosen credentials.
Cancellation: The Customer has the option to cancel their Subscription at any time by clicking on an appropriate button called “cancel subscription.” Wooflo Pro reserves the right to ask certain questions regarding reasons for cancellation, but failure to answer does not hinder cancellation.
RULES OF CONDUCT AND COMMITMENTS OF THE PARTIES
From receiving the Welcome Email, the Customer is obliged towards Wooflo Pro to:
Use the Platform in accordance with defined conditions and apply necessary security measures to avoid unauthorized disclosure of data.
Not reproduce, extract, reconstruct, or reuse any element of the Platform.
Use Software and Services in compliance with applicable legislation.
Adopt necessary security measures required by law.
Operate in accordance with legal provisions on safety in workplace, protection of personal data, civil and criminal protection of programs, data, computer systems, electronic communications, databases.
Perform necessary disclosures to relevant tax and administrative authorities.
Corresponsibility: The Customer agrees to pay Wooflo Pro a monthly fee for each Activity related to their Customer Account. The Company may apply coupons, discount coupons, or promotions review for Fee differentiation.
DURATION OF THE CONTRACT
The contract has a monthly duration and is automatically renewed unless terminated by either party.
SERVICE MANAGEMENT
Wooflo Pro will provide its Services with organization of means and management at its own risk. The Company undertakes all necessary activities for preparation, organization, and management of Services in favor of the Client.
WARRANTIES
Customers’ warranty rights are governed by applicable regulations related to licensing of Software and provision of services.
SOFTWARE SECURITY AND WARRANTY
Wooflo Pro uses anti-intrusion software and protocols to ensure proper functioning and security of data on its Software. Customers encountering problems related to Software operation may request support via Chat or email. Wooflo Pro guarantees necessary assistance on Software during contractual relationship.
WARRANTY LIMITATIONS
Warranty does not cover damages or malfunctions resulting from fortuitous events or force majeure, misuse of Software, negligence or misconduct by Customer, or temporary interruption due to maintenance.
USE NOT PERMITTED
Customers are not permitted to reverse engineer or modify Software, circumvent computer systems used for protection, copy or alter contents of Software without permission, use automated devices or processes without authorization, resell or advertise other similar services under Wooflo Pro’s brand.
INTELLECTUAL PROPERTY AND COPYRIGHT
The Customer acknowledges that Wooflo Pro is sole owner of intellectual property rights related to Software. Any use not in accordance with this agreement or after termination may constitute a violation of Company’s rights.
LIMITATIONS OF LIABILITY AND SUPERVENING IMPOSSIBILITY
Wooflo Pro is liable for damages caused by malice or gross negligence. The Company is released from liability for any damages resulting from Customer’s failure or violation of these Terms and Conditions. In case of supervening impossibility, termination or partial performance may occur based on circumstances.
MODIFICATIONS TO THESE TERMS
Wooflo Pro reserves right to amend provisions at any time. Changes will be communicated through email or on Site. Disagreement allows withdrawal without charge from Service. Continuing use implies acceptance of new terms.
CONFIDENTIALITY AND PRIVACY
Both parties undertake confidentiality and secrecy regarding any information obtained during contractual relationship related to each other’s business.
EXPRESS TERMINATION OF CONTRACT
Wooflo Pro has right to terminate contract due to serious breach by Customer. Termination shall take place by written notice. Withdrawal allows invoicing only for Services offered until effective date of withdrawal.
TRANSFER OF THE CONTRACT
Wooflo Pro reserves right to transfer rights or obligations under these Terms and Conditions. Customer cannot transfer rights or obligations without written permission from Wooflo Pro.
COMMUNICATIONS
Any communication regarding Services should be sent using provided contact information.
NULLITY
If any provision is deemed void or ineffective, it shall not affect remaining provisions which shall continue in force. Provision may be amended in good faith to conform with validity requirements.
APPLICABLE LAW AND JURISDICTION
All disputes regarding these Terms and Conditions shall be subject to European law. Attempts at conciliation shall be made first. If unsuccessful, disputes shall be devolved to jurisdiction of Italian courts with exclusive jurisdiction identified in Rome forum.
PERSONAL DATA
Both Wooflo Pro and Customer undertake to process personal data in compliance with applicable laws. Wooflo Pro guarantees processing personal data acquired in provision of Services according to privacy policy available on Site.
GENERAL CLAUSE
Use of Service constitutes full acceptance of these Terms and Conditions. By accepting these Terms and Conditions, Customer declares they have read and understood them and will abide by prescribed limits.
SUPPORT – CUSTOMER CARE
For support or exercise of guarantees related to Services, Customers may contact Wooflo Pro through provided contact information.
Thank you for your attention!